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Returns

The Tshirt Mill RETURNS POLICY

We are proud of the level of quality we produce across all of our printing avenues. Having said that, we are only human and every once in a while we might have a printing hiccup or miss a manufacturing error in a garment. On the very odd occasion that this happens we are happy to reprint your item. Before we can do that though there are a few steps you need to take.


What can be returned: Only Items that are faulty/damaged or have a faulty print may only be returned. Returns must also comply with our user agreement.

Now is a good time to point out that everyone’s monitors are different, and our computuers make everything so bright and colourful. Our printers work with a CMYKW colour pallette to produce your designs, so please keep this in mind when designing your garments.  We don't have the ability to print hyper colour, fluro or mettalic designs with digital inks.  If you want something nice and vibrant, get in touch with our sales team and they can assist with a screen printing quote.  

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, The Tshirt Mill does not proof documents created by its customers prior to processing.

*Please note all returns must comply with The Tshirt Mill user agreement.

What cannot be returned: No returns will be accepted after 14 days of receipt of purchase. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 14 days of receipt of purchase.

Returns for exchange or store credit: must be made within 14 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.  In cases where The Tshirt Mill agrees to organize the return, the customer must place the item in secure packaging and include The Tshirt Mill's return address.  The packaging does not need to be a purchased satchel, it can be wrapped in brown paper, in a reused box etc.  

Once you have confirmed that you are eligible for a refund/reprint than simply send us an email to sales@thetshirtmill.com.au with the following information.

  • Your name
  • Your order number
  • The date of your purchase
  • What garment/s you would like to return
  • A short description of the manufacturing and/or print error
  • A photo of the garment
  • Post your return to:The Tshirt Mill - Returns

The Tshirt Mill - RETURNS
99 Jane St
West End
Queensland 4101
Australia

We will contact you as soon as we receive your return request to discuss what your options are. If stock permits we endeavor will endeavor to get your reprint out within 24hours of receiving your request.

The Tshirt Mill PROOF APPROVAL DISCLAIMER

We consider all of the following actions to constitute as an authority to proceed on your order.

  • Verbal approval via phone and/or in person
  • Payment of invoice
  • Emailing a reply with approval

We recommend that you check all proofs thoroughly before approving. We endeavor to be as accurate as possible however please note that due to the production process, colours, position, size and scale are indicative only.

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